Frequently Asked Questions

When and where was Herrell's® founded?

Steve Herrell opened the first Herrell's® Ice Cream in Thorne's Marketplace in Northampton, Massachusetts in 1980. This store is still in operation today.

Where is the ice cream actually made?

The ice cream is made strictly according to the Herrell's® formulas, procedures, and ingredients in each store, every day. We do not contract with any other company to make our ice cream.

Is the Herrell's® Ice Cream itself made from Steve Herrell's® original formulas, for which he gained his initial fame at his first ice cream store?

Absolutely.

What other products do you offer beside ice cream?

We make our own frozen yogurt, sorbet, sherbet, and No-Moo® (non-dairy ice cream). Availability varies from store to store, but we also sell:

• custom-made ice cream cakes
• our own hot fudge in jars (visit our Hot Fudge page to order online)
• hot chocolate mix
• regular and No-Moo ice cream sandwiches
• Brookies
• Cookie Dough Pie
• gluten free and vegan baked goods

...and many other food delights. T-shirts, hats, and aprons are also available. You can buy many of Herrell's® products here on our website.

Do you provide catering services for ice cream parties?

Yes! Most stores cater ice cream parties. Please call the individual stores for more information.

Is Herrell's® expanding?

Herrell's® is currently seeking new franchisees. Please contact Judy Herrell at Herrell's® Development if you are interested in owning your own Herrell's® Ice Cream store, or if you know of someone who may be. Enjoy exploring our franchising information page.

Is Steve Herrell currently involved with the business?

Mr. Herrell worked full time with Herrell's® Ice Cream until 2014. At this time he is retired and writing a book about the ice cream business. Steve is available to work with current owner and family member, Judy Herrell, on special projects when requested.

What publications have written favorably about Herrell's® Ice Cream?

Newsweek, Time magazine, The New York Times, The Washington Post, The Boston Globe, The New Yorker, Seventeen magazine, The Wall Street Journal, Yankee magazine, USA Today, The Chicago Tribune, The New York Post, Travel and Leisure, Gourmet, The Harvard Crimson, The Smith College Sophian, The Daily Hampshire Gazette, Bon Appetit, Entrepreneur magazine, GQ, and many more. Please see our Media page for examples.